Privacy Policy & Cookie Policy
Last updated: [insert date]
Business name: [insert legal business name]
Trading name: Stage 00 / Studio 00
Website: [insert website address]
Email: [insert email address]
Business address: [insert business address]
This Privacy Policy and Cookie Policy explains how Stage 00 / Studio 00 collects, uses, stores and shares personal information when you use our website, submit a property, create an account, use our dashboard, upload documents, contact us, make payment, or receive our services.
This policy should be read together with our Terms and Conditions.
Privacy Policy
1. Who we are
Stage 00 / Studio 00 is operated by [insert legal business name].
Our website address is: [insert website address].
For privacy queries, contact us at:
Email: [insert email address]
Address: [insert business address]
2. What personal information we collect
We may collect and process personal information when you:
- visit our website;
- create an account;
- log in to the dashboard;
- submit a property;
- complete a client, agent, admin or designer form;
- upload files;
- request a property potential report;
- make a payment;
- contact us by email, form, phone or other communication;
- provide feedback;
- interact with our website or embedded content.
The information we collect may include:
- name;
- email address;
- phone number;
- company or agency name;
- job title;
- billing details;
- property address;
- property photographs;
- floorplans;
- plans;
- title plans or title information;
- planning history;
- listing information;
- seller, owner, buyer or agent details;
- uploaded files;
- client comments;
- designer comments;
- feedback and messages;
- job references;
- account username;
- login and account activity;
- IP address;
- browser type;
- device information;
- website usage data;
- payment status and transaction records.
We do not usually require special category personal data. You should not upload sensitive personal information unless it is necessary for the service and you have authority to provide it.
3. Property information and uploaded files
Our service may require you to upload or provide property information, including photographs, floorplans, plans, planning documents and property descriptions.
You are responsible for ensuring that:
you have permission to provide the material to us;
the material is accurate to the best of your knowledge;
the material does not infringe third-party rights;
the material does not include unnecessary personal information.
Uploaded photographs may contain embedded metadata, including location data. You should remove embedded location data from images before uploading them if you do not want that information to be processed.
4. How we collect information
We may collect information directly from you when you submit a form, create an account, upload a file, make payment or contact us.
We may also collect information automatically when you use our website, such as IP address, browser type, device information, cookies and website usage data.
We may receive information from third parties where relevant to the service, such as estate agents, property professionals, payment providers, website tools, security tools, analytics providers or clients acting on your behalf.
5. How we use personal information
We may use personal information to:
- operate our website;
- manage user accounts;
- provide dashboard access;
- receive and review property submissions;
- allocate jobs to designers or administrators;
- prepare property potential reports;
- produce design commentary and digital deliverables;
- communicate with clients, agents, designers and administrators;
- manage quotes, payment links and invoices;
- process payments;
- release completed reports;
- respond to queries and feedback;
- provide customer support;
- improve our service and workflow;
- maintain security;
- prevent misuse of the website;
- keep business, legal and accounting records;
- comply with legal obligations;
- protect our rights and interests.
6. Lawful bases for processing
Depending on the circumstances, we may rely on one or more lawful bases for processing personal information.
These may include:
Contract
We process information where necessary to provide the service, manage your account, prepare reports, communicate with you, request payment and release completed work.
Legitimate interests
We may process information for legitimate business interests, including service improvement, workflow management, quality control, record keeping, website security, fraud prevention, internal administration and responding to enquiries.
Legal obligation
We may process information where necessary to comply with legal, tax, accounting, regulatory or reporting obligations.
Consent
We may rely on consent for certain optional activities, such as non-essential cookies, marketing communications or other processing where consent is required.
Where we rely on consent, you may withdraw consent at any time.
7. Who we share personal information with
We may share personal information where necessary with:
- internal administrators;
- designers;
- consultants or subcontractors;
- website hosting providers;
- website maintenance providers;
- email providers;
- cloud storage providers;
- payment processors;
- accounting providers;
- security and spam prevention tools;
- analytics providers;
- professional advisers;
- insurers;
- legal or regulatory authorities where required;
- other parties where necessary to provide the service or protect our rights.
We only share information where necessary and appropriate.
Designers and subcontractors may need access to property information and uploaded files in order to complete the work.
8. Payment information
Payments may be processed by a third-party payment provider.
We do not usually store full card details on our own website servers.
Payment providers may process your payment information in accordance with their own terms and privacy policies.
We may retain records of payment status, invoice details, transaction references and payment history for business, accounting and legal purposes.
9. User accounts and dashboards
If you create an account on our website, we may store the personal information provided in your user profile.
You may be able to view or update some account information through your dashboard.
Website administrators may be able to view, edit or manage account information where necessary to operate the website, provide the service, resolve technical issues, manage security or comply with legal obligations.
You are responsible for keeping your login details secure.
You should contact us immediately if you believe your account has been accessed without permission.
10. Forms and messages
When you submit a form, we collect the information shown in the form and any files or comments you provide.
We may also collect technical information such as IP address, browser user agent and submission time to help with security, spam prevention, troubleshooting and audit records.
Forms may include:
- property submission forms;
- client onboarding forms;
- designer review forms;
- job query forms;
- feedback forms;
- payment or order forms;
- contact forms;
- dashboard forms.
11. Comments
We do not currently intend to operate public comments as part of the Stage 00 / Studio 00 service.
If public comments are enabled in the future, we may collect the data shown in the comments form, together with the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
If Gravatar or a similar profile image service is enabled, an anonymised version of your email address may be shared with that service to check whether you use it.
Delete this section if comments and Gravatar are fully disabled.
12. Embedded content from other websites
Pages on our website may include embedded content such as videos, maps, images, forms, calendars, payment tools or articles.
Embedded content from other websites behaves in the same way as if you visited the other website directly.
Those websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, especially if you have an account with that website and are logged in.
13. Marketing communications
We may send you service-related communications about your account, property submission, report, payment or support request.
We may only send direct marketing communications where we are permitted to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link, changing your preferences or contacting us.
Service-related messages are not marketing and may still be sent where necessary to provide the service.
14. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may vary depending on the type of information.
As a general guide:
- enquiry records may be kept for [insert period];
- job submissions may be kept for [insert period];
- completed reports may be kept for [insert period];
- uploaded property files may be kept for [insert period];
- account records may be kept while the account is active and for [insert period] afterwards;
- payment and accounting records may be kept for [insert period];
- support and complaint records may be kept for [insert period];
- analytics data may be kept for [insert period].
We may keep information for longer where necessary for legal, accounting, tax, insurance, dispute resolution, fraud prevention or legitimate business purposes.
15. International transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we will take steps designed to ensure that appropriate safeguards are in place, where required by data protection law.
This may include relying on adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
16. Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service is completely secure.
You are responsible for keeping your account login details secure and for ensuring that files you upload are appropriate and lawful.
17. Your rights
Depending on the circumstances, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to processing;
- request data portability;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
Some rights may be limited where we need to keep information for legal, accounting, contractual, security or legitimate business reasons.
To exercise your rights, contact us at [insert email address].
18. Complaints
If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “last updated” date.
We may collect and process personal information when you:
- visit our website;
- create an account;
- log in to the dashboard;
- submit a property;
- complete a client, agent, admin or designer form;
- upload files;
- request a property potential report;
- make a payment;
- contact us by email, form, phone or other communication;
- provide feedback;
- interact with our website or embedded content.
The information we collect may include:
- name;
- email address;
- phone number;
- company or agency name;
- job title;
- billing details;
- property address;
- property photographs;
- floorplans;
- plans;
- title plans or title information;
- planning history;
- listing information;
- seller, owner, buyer or agent details;
- uploaded files;
- client comments;
- designer comments;
- feedback and messages;
- job references;
- account username;
- login and account activity;
- IP address;
- browser type;
- device information;
- website usage data;
- payment status and transaction records.
We do not usually require special category personal data. You should not upload sensitive personal information unless it is necessary for the service and you have authority to provide it.
Our service may require you to upload or provide property information, including photographs, floorplans, plans, planning documents and property descriptions.
You are responsible for ensuring that:
you have permission to provide the material to us;
the material is accurate to the best of your knowledge;
the material does not infringe third-party rights;
the material does not include unnecessary personal information.
Uploaded photographs may contain embedded metadata, including location data. You should remove embedded location data from images before uploading them if you do not want that information to be processed.
We may collect information directly from you when you submit a form, create an account, upload a file, make payment or contact us.
We may also collect information automatically when you use our website, such as IP address, browser type, device information, cookies and website usage data.
We may receive information from third parties where relevant to the service, such as estate agents, property professionals, payment providers, website tools, security tools, analytics providers or clients acting on your behalf.
We may use personal information to:
- operate our website;
- manage user accounts;
- provide dashboard access;
- receive and review property submissions;
- allocate jobs to designers or administrators;
- prepare property potential reports;
- produce design commentary and digital deliverables;
- communicate with clients, agents, designers and administrators;
- manage quotes, payment links and invoices;
- process payments;
- release completed reports;
- respond to queries and feedback;
- provide customer support;
- improve our service and workflow;
- maintain security;
- prevent misuse of the website;
- keep business, legal and accounting records;
- comply with legal obligations;
- protect our rights and interests.
Depending on the circumstances, we may rely on one or more lawful bases for processing personal information.
These may include:
Contract
We process information where necessary to provide the service, manage your account, prepare reports, communicate with you, request payment and release completed work.
Legitimate interests
We may process information for legitimate business interests, including service improvement, workflow management, quality control, record keeping, website security, fraud prevention, internal administration and responding to enquiries.
Legal obligation
We may process information where necessary to comply with legal, tax, accounting, regulatory or reporting obligations.
Consent
We may rely on consent for certain optional activities, such as non-essential cookies, marketing communications or other processing where consent is required.
Where we rely on consent, you may withdraw consent at any time.
We may share personal information where necessary with:
- internal administrators;
- designers;
- consultants or subcontractors;
- website hosting providers;
- website maintenance providers;
- email providers;
- cloud storage providers;
- payment processors;
- accounting providers;
- security and spam prevention tools;
- analytics providers;
- professional advisers;
- insurers;
- legal or regulatory authorities where required;
- other parties where necessary to provide the service or protect our rights.
We only share information where necessary and appropriate.
Designers and subcontractors may need access to property information and uploaded files in order to complete the work.
Payments may be processed by a third-party payment provider.
We do not usually store full card details on our own website servers.
Payment providers may process your payment information in accordance with their own terms and privacy policies.
We may retain records of payment status, invoice details, transaction references and payment history for business, accounting and legal purposes.
If you create an account on our website, we may store the personal information provided in your user profile.
You may be able to view or update some account information through your dashboard.
Website administrators may be able to view, edit or manage account information where necessary to operate the website, provide the service, resolve technical issues, manage security or comply with legal obligations.
You are responsible for keeping your login details secure.
You should contact us immediately if you believe your account has been accessed without permission.
When you submit a form, we collect the information shown in the form and any files or comments you provide.
We may also collect technical information such as IP address, browser user agent and submission time to help with security, spam prevention, troubleshooting and audit records.
Forms may include:
- property submission forms;
- client onboarding forms;
- designer review forms;
- job query forms;
- feedback forms;
- payment or order forms;
- contact forms;
- dashboard forms.
We do not currently intend to operate public comments as part of the Stage 00 / Studio 00 service.
If public comments are enabled in the future, we may collect the data shown in the comments form, together with the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
If Gravatar or a similar profile image service is enabled, an anonymised version of your email address may be shared with that service to check whether you use it.
Delete this section if comments and Gravatar are fully disabled.
Pages on our website may include embedded content such as videos, maps, images, forms, calendars, payment tools or articles.
Embedded content from other websites behaves in the same way as if you visited the other website directly.
Those websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, especially if you have an account with that website and are logged in.
We may send you service-related communications about your account, property submission, report, payment or support request.
We may only send direct marketing communications where we are permitted to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link, changing your preferences or contacting us.
Service-related messages are not marketing and may still be sent where necessary to provide the service.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may vary depending on the type of information.
As a general guide:
- enquiry records may be kept for [insert period];
- job submissions may be kept for [insert period];
- completed reports may be kept for [insert period];
- uploaded property files may be kept for [insert period];
- account records may be kept while the account is active and for [insert period] afterwards;
- payment and accounting records may be kept for [insert period];
- support and complaint records may be kept for [insert period];
- analytics data may be kept for [insert period].
We may keep information for longer where necessary for legal, accounting, tax, insurance, dispute resolution, fraud prevention or legitimate business purposes.
Some of our service providers may process personal information outside the UK.
Where this happens, we will take steps designed to ensure that appropriate safeguards are in place, where required by data protection law.
This may include relying on adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service is completely secure.
You are responsible for keeping your account login details secure and for ensuring that files you upload are appropriate and lawful.
Depending on the circumstances, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to processing;
- request data portability;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
Some rights may be limited where we need to keep information for legal, accounting, contractual, security or legitimate business reasons.
To exercise your rights, contact us at [insert email address].
If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “last updated” date.
Cookie Policy
20. What are cookies?
Cookies are small text files placed on your device when you visit a website.
Cookies can help a website function, remember preferences, keep users logged in, improve security, understand website usage and provide embedded third-party features.
Similar technologies may include pixels, tags, scripts, local storage and tracking technologies.
In this policy, we use “cookies” to refer to cookies and similar technologies.
21. How we use cookies
Our website may use cookies for:
- essential website functionality;
- login and account sessions;
- dashboard access;
- form functionality;
- website security;
- remembering preferences;
- analytics;
- performance monitoring;
- embedded content;
- payment functionality;
- spam prevention.
Some cookies are necessary for the website to work.
Other cookies, such as analytics, advertising or certain third-party cookies, may require your consent.
22. Types of cookies we may use
Essential cookies
These cookies are necessary for the website to function.
They may be used for:
- login sessions;
- account access;
- dashboard access;
- security;
- payment processing;
- form submission;
- remembering cookie preferences.
You cannot usually disable essential cookies through our cookie banner, although you may be able to block them in your browser. Blocking essential cookies may affect website functionality.
Preference cookies
These cookies remember choices you make, such as display preferences, login preferences or interface settings.
Analytics cookies
These cookies help us understand how visitors use the website.
They may collect information such as pages visited, time on site, device type, browser type and general usage patterns.
We use this information to improve the website and service.
Security and spam prevention cookies
These cookies help protect the website from spam, fraud, abuse, bots and unauthorised access.
Payment cookies
Payment providers may use cookies or similar technologies to process payments, prevent fraud and maintain payment security.
Embedded content cookies
Third-party content, such as videos, maps, forms, payment tools or social media embeds, may set cookies when you interact with it.c
23. WordPress and login cookies
Because our website may use WordPress, login and account cookies may be used.
If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies.
When you log in, cookies may be used to save your login information and screen display choices.
If you select “Remember Me”, your login may persist for a longer period.
When you log out, login cookies are normally removed.
If you edit or publish content, an additional cookie may be saved in your browser. This may indicate the post ID of the item you edited and normally contains no personal data.
Delete or amend this section if your WordPress setup is different.
24. Third-party cookies
Third-party providers may set cookies through our website.
These may include providers used for:
- website hosting;
- analytics;
- security;
- spam prevention;
- payment processing;
- embedded videos;
- embedded maps;
- forms;
- email marketing;
- live chat;
- social media content.
You should review the privacy and cookie policies of those third parties for more information about how they use cookies.
25. Cookie consent
When required, we will ask for your consent before setting non-essential cookies.
You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings tool, where available.
You can change your cookie preferences at any time by [insert instructions, for example: clicking “Cookie Settings” in the website footer].
26. Managing cookies in your browser
You can control cookies through your browser settings.
Most browsers allow you to:
- view cookies;
- delete cookies;
- block cookies;
- block third-party cookies;
- clear cookies when you close the browser.
Blocking cookies may affect how our website works, especially login, dashboard, payment and form functionality.
27. Cookie list
The exact cookies used by our website may change over time.
You should complete this section after checking your website using your cookie consent tool, browser inspection or developer support.
| Cookie / Provider |
Purpose |
Type |
Duration |
| WordPress login cookies |
Login and account session |
Essential |
[insert duration] |
| WordPress preference cookies |
User preferences and screen options |
Preference / Essential |
[insert duration] |
| Cookie consent tool |
Stores cookie preferences |
Essential |
[insert duration] |
| Payment provider |
Payment processing and fraud prevention |
Essential / Third-party |
[insert duration] |
| Security / spam tool |
Website security and spam prevention |
Essential / Security |
[insert duration] |
| Analytics provider |
Website usage analytics |
Analytics |
[insert duration] |
| Embedded content provider |
Video, map or third-party content |
Third-party |
[insert duration] |
28. Changes to this Cookie Policy
We may update this Cookie Policy from time to time.
The updated version will be posted on our website with a new “last updated” date.
Cookies are small text files placed on your device when you visit a website.
Cookies can help a website function, remember preferences, keep users logged in, improve security, understand website usage and provide embedded third-party features.
Similar technologies may include pixels, tags, scripts, local storage and tracking technologies.
In this policy, we use “cookies” to refer to cookies and similar technologies.
Our website may use cookies for:
- essential website functionality;
- login and account sessions;
- dashboard access;
- form functionality;
- website security;
- remembering preferences;
- analytics;
- performance monitoring;
- embedded content;
- payment functionality;
- spam prevention.
Some cookies are necessary for the website to work.
Other cookies, such as analytics, advertising or certain third-party cookies, may require your consent.
Essential cookies
These cookies are necessary for the website to function.
They may be used for:
- login sessions;
- account access;
- dashboard access;
- security;
- payment processing;
- form submission;
- remembering cookie preferences.
You cannot usually disable essential cookies through our cookie banner, although you may be able to block them in your browser. Blocking essential cookies may affect website functionality.
Preference cookies
These cookies remember choices you make, such as display preferences, login preferences or interface settings.
Analytics cookies
These cookies help us understand how visitors use the website.
They may collect information such as pages visited, time on site, device type, browser type and general usage patterns.
We use this information to improve the website and service.
Security and spam prevention cookies
These cookies help protect the website from spam, fraud, abuse, bots and unauthorised access.
Payment cookies
Payment providers may use cookies or similar technologies to process payments, prevent fraud and maintain payment security.
Embedded content cookies
Third-party content, such as videos, maps, forms, payment tools or social media embeds, may set cookies when you interact with it.c
Because our website may use WordPress, login and account cookies may be used.
If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies.
When you log in, cookies may be used to save your login information and screen display choices.
If you select “Remember Me”, your login may persist for a longer period.
When you log out, login cookies are normally removed.
If you edit or publish content, an additional cookie may be saved in your browser. This may indicate the post ID of the item you edited and normally contains no personal data.
Delete or amend this section if your WordPress setup is different.
Third-party providers may set cookies through our website.
These may include providers used for:
- website hosting;
- analytics;
- security;
- spam prevention;
- payment processing;
- embedded videos;
- embedded maps;
- forms;
- email marketing;
- live chat;
- social media content.
You should review the privacy and cookie policies of those third parties for more information about how they use cookies.
When required, we will ask for your consent before setting non-essential cookies.
You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings tool, where available.
You can change your cookie preferences at any time by [insert instructions, for example: clicking “Cookie Settings” in the website footer].
You can control cookies through your browser settings.
Most browsers allow you to:
- view cookies;
- delete cookies;
- block cookies;
- block third-party cookies;
- clear cookies when you close the browser.
Blocking cookies may affect how our website works, especially login, dashboard, payment and form functionality.
The exact cookies used by our website may change over time.
You should complete this section after checking your website using your cookie consent tool, browser inspection or developer support.
| Cookie / Provider |
Purpose |
Type |
Duration |
| WordPress login cookies |
Login and account session |
Essential |
[insert duration] |
| WordPress preference cookies |
User preferences and screen options |
Preference / Essential |
[insert duration] |
| Cookie consent tool |
Stores cookie preferences |
Essential |
[insert duration] |
| Payment provider |
Payment processing and fraud prevention |
Essential / Third-party |
[insert duration] |
| Security / spam tool |
Website security and spam prevention |
Essential / Security |
[insert duration] |
| Analytics provider |
Website usage analytics |
Analytics |
[insert duration] |
| Embedded content provider |
Video, map or third-party content |
Third-party |
[insert duration] |
We may update this Cookie Policy from time to time.
The updated version will be posted on our website with a new “last updated” date.
For questions about this Privacy Policy or Cookie Policy, contact:
Stage 00 / Studio 00
Email: [insert email address]
Address: [insert business address]
Website: [insert website address]
